Turn It Up Tuesday: Tips from Insightly to Take Your Business to 11
Welcome to Turn It Up Tuesday, where we bring you 3 weekly tips—a tip on running your business, a tip on using Insightly CRM, and a tip on improving your life. Enjoy this week’s tips on using the right language with customers and with yourself.
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The Language of Customer Communication |
The language you use when communicating with your sales prospects and customers has an impact on how well your company gets and retains business. There’s lots of advice about body language for in-person meetings, and much of it is a little over the top—you’re not facing a wild bear, after all, just another human being. Stick to the basics: smile, make eye contact, sit up straight, and take a deep breath before you begin. Smiling is just as important when you’re on the phone, and always try to be attentive. Listening will help you assess your customer’s needs, knowledge, and mood to respond appropriately. By paying attention to the details, you’ll be able to choose the right words, avoid jargon that may be confusing, and speak to the points that matter. By communicating well, you’ll ensure continued success for you and your company. Image courtesy of David Castillo Dominici at FreeDigitalPhotos.net. |
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Set Insightly to Your Language |
If you’re one of Insightly’s many thousands of international customers, our CRM might just speak your language. Our default setting is English, which is the language of most of our users, but Insightly also includes versions for German, Italian, French, Spanish, and Portuguese. When a user changes the language setting in Insightly, all labels, like tabs and field names, will be displayed in the language of choice. Each user can select the profile menu in the upper-right of Insightly, click on User Settings, and scroll down to the language selection option. If you or your staff would prefer to see Insightly in any of the available languages, flip the switch and update your CRM.
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Be Mindful of Your Language |
| Mindfulness practices are all the rage, and for good reason: there is heaps of evidence that mindfulness-based meditation and the practice of being mindful make people healthier and happier. A dramatic impact can come from becoming aware of the things you tell yourself on a daily—if not minute-by-minute—basis. Thoughts are fast, and we often judge ourselves and others a bit quickly without fully processing a situation. To see how you think, pay attention to the way you phrase things when speaking or writing and you’ll start spotting habitual or negative patterns, like all-or-nothing thinking and jumping to conclusions. As you practice mindfulness, you can start catching the thoughts that slow you down, and then question their reliability. You can learn to challenge the thoughts that don’t seem to add up, or let them go without letting them bog you down. Such practices can lead to more practical approaches to any challenge, with the ultimate effects of more clarity, reduced stress, a stronger immune system, and so much more. |
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About the author: Tony Roma is Insightly’s Content Manager. He’s been helping businesses implement software solutions for over ten years.
